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News TouchPay announces the launch of the TouchPay Partner Program (ToPP)
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Nobody makes a better case for us than our clients.
TouchPay has had many successes since it's inception. Our clients are our best advocates and we have put together a few case studies highlighting the features and benefits TouchPay offers correctional facilities and their inmates.
Case Study 1 |
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Customer: |
Collin County, Texas |
Application: |
Trust Funding for Self Bonding and Commissary |
| Business Need: | Collin County wanted to minimize costs, labor and problems associated with the cash handling experienced by the facility. They needed a convenient solution that did not interrupt the bond process. Additionally, they wanted to provide customers with convenient, fast payment alternatives to fund a trust account for the purposes of self bonding and commissary purchases and multiple payment methods for funding the trust account. |
Solution: |
TouchPay installed a payment solution including a self-service kiosk in the booking area, providing additional options for family, friends and the arrested party to place funds in the trust account, which could lead to a more timely release from custody through self-bonding in real time. The on-site kiosk accepts credit card and debit card payments from the offender. Additionally, if the offender does not have self-bonding funds, family and friends can make a trust fund payment using a credit card, debit card and ACH through the internet payment portal or the telephone using the automated Interactive Voice Response system. This allows them to deposit funds without having to go down to the facility. |
Results:
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Collin County reduced the average time from receiving and booking to release from more than eight hours to less than three hours for those using self-bonding services. They expedited the bonding process while minimizing costs and problems associated with cash handling. |
Benefits: |
The TouchPay solution provided Collin County with key benefits including: • Zero payment risk to Collin County facility. • Lower cash handling, booking, processing and holding costs. • Convenient, real-time funding alternative, expediting faster release for offender • Lower cost than that of traditional bonds. • Ease of congestion in booking area and minimized overnight stays. |
Quote: |
"TouchPay was the first full-service payment vendor that could provide the accessibility and real-time processing required for the convenient trust funding who would guarantee fund deposits, which could lead to a more timely release of inmates from custody." Sheriff Terry G. Box, Collin County, Texas |
Case Study 2 |
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Customer: |
Lubbock County |
Application: |
Commissary Funding |
Business Need: |
Lubbock County wanted to reduce costs in cash management, cashier functions, payment by mail and account reconciliation of commissary fund payments. |
Solution: |
TouchPay, with our partner ARAMARK, installed a payment solution including Web, IVR and a self-service kiosk in the lobby area, allowing for third parties to fund inmates' commissary accounts in real time. Lubbock allowed for credit card, debit card and ACH to be made through the internet payment portal or the telephone using the automated Interactive Voice Response system. Additionally, credit card, debit card and cash payments can be made at the kiosk in the lobby. The automated interface to the commissary vendor, ARAMARK, allowed for real-time payment processing to the commissary account. |
Benefits: |
• Provides significant cost savings by closing the manned cashier windows, elimination of manual opening of mail payments and reducing all account reconciliations. • Convenient solution for funding accounts without having to go to facility or get mail order. • Eased congestion in lobby area. • Reduced grievances and complaints. • Eliminated risk of payments to facility. |
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